This Privacy Policy below outlines how your personal information is collected, used, and shared when you visit or make a purchase from TinyPetPaws.com (the “Site”).
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information, including credit card numbers, email addresses, and phone numbers. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION
- We only collect personal information from you directly through our website. When you visit the website for the first time, you are asked to create an account and provide your login details. This is the primary mechanism through which we collect your personal information.
- We may collect your personal information from other sources such as public databases, social media platforms, joint marketing partners, or other third parties.
DATA STORAGE AND TRANSFER
- We store your data on a cloud-based server which may be located in a different country than the country in which the data was originally collected. Those countries may not have the same data protection laws as the country in which you provided the data.
- Your data will be safely transferred and stored in a cloud-based server. We will undertake our best efforts to protect your personal information and to comply with all applicable laws, including the laws of the host country where the server is located.
DATA SECURITY
- Your personal information will be stored on our server, which is encrypted and password-protected.
- We are committed to ensuring that your data, including personal information, is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
- Your personal information will remain confidential and apart from us, no one else will be able to access this data.
- Once you delete your account on our website, your personal information will be automatically deleted.
- If you would like to know the details of your personal information which we hold, please write to us at [email address].
HOW DO WE USE YOUR PERSONAL INFORMATION?
We generally use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, a search warrant, or other lawful request for information we receive, or to otherwise protect our rights. We might also share your personal information in order to protect your personal safety or the personal safety of someone else.
BEHAVIORAL ADVERTISING:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK:
Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS:
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside Europe, including Canada and the United States.
You have the right to ask us not to process your personal information for marketing, promotional, and research purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us using the contact information provided below.
DATA RETENTION:
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
CHANGES:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
COMPLAINT AND DISPUTE RESOLUTION
- If you have any complaints or concerns regarding your personal information under this privacy policy, please contact us at Hello@TinyPetPaws.com. We suggest that you put in the subject
line of any email or communication “Privacy Policy” or “Privacy Complaint.” We will respond to you as soon as possible but not later than 45 days before receiving your complaint.
- In the event of any dispute or claim arising out of or relating to the use of your personal information, you will attempt in good faith to negotiate a written resolution of the matter directly with us. If the matter remains unresolved for sixty days after notification (via email, certified mail or personal delivery) that a dispute exists, the parties will attempt to resolve the matter via mediation. The parties shall mutually agree to appoint a mediator.
- Under no circumstance will the parties resolve the dispute via arbitration, litigation, or jury trial except if required by law.
CHANGES TO THIS PRIVACY POLICY & CONTACT US:
- Our privacy policy is subject to change at any time without notice. Please review this policy periodically to make sure that you are aware of the changes. We will not be held responsible if you are not aware about the recent changes to the policy. The recent changes can be found at the top of this policy.
- This policy is effective from January 1, 2024. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by using the Contact Us link at the top of this page.
This Privacy Policy is effective and was last updated on 26 December 2023