We want you to have the best experience possible and enjoy shopping with us. For most orders, please allow up to 12 days for delivery. We use this timeframe as a precaution to ensure your order is delivered on time, but in most cases, orders arrive well before the maximum time frame.
Tiny Pet Paws Shipping Delay Policy: Rebate or Discount Options
At Tiny Pet Paws, we understand the importance of delivering exceptional customer service and managing expectations when it comes to shipping delays. Our commitment is to provide transparent communication, proactive solutions, and gestures of goodwill to ensure our customers feel valued and supported throughout the shopping experience. Here is our policy for addressing shipping delays through rebate or discount options:
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Partial Refund:
- In the event of a shipping delay beyond the initially communicated timeframe, Tiny Pet Paws may offer a partial refund to affected customers. This refund will reflect a percentage of the total purchase price and serves as a gesture of goodwill for the inconvenience caused by the delay.
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Rebate on Current Purchase:
- As an alternative to a partial refund, Tiny Pet Paws may provide a rebate on the current purchase. This rebate can be applied directly to the customer's original payment method or as store credit for future purchases.
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Discount on Next Purchase:
- To express our gratitude for the customer's patience and loyalty, Tiny Pet Paws may offer a discount on the customer's next purchase. This discount will be a percentage or a fixed amount, providing an incentive for customers to continue choosing Tiny Pet Paws for their pet-related needs.
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Transparent Communication:
- Throughout the process, we are committed to maintaining transparent communication with our customers. If a shipping delay is anticipated or occurs, we will proactively inform customers, explaining the situation and outlining the steps we are taking to resolve it.
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Retaining Customer Loyalty:
- The primary goal of offering partial refunds, rebates, or discounts is to retain customer loyalty. Tiny Pet Paws values its customers, and we believe in taking responsibility for any disruptions in the shopping experience by offering tangible benefits that show our commitment to customer satisfaction.
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Flexible Application of Options:
- Tiny Pet Paws recognizes that each situation is unique. The application of partial refunds, rebates, or discounts will be flexible, considering the specific circumstances of the shipping delay and the impact on the customer. Our customer support team is available to discuss and tailor solutions on a case-by-case basis.
If you have any questions, issues or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively, you can also email us at hello@tinypetpaws.com. We will respond to your email within 24 hours.